FAQs
FAQs
FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
What are the terms and conditions for using verify app?
You can check terms and conditions for Verify App by clicking here.
What is the refund policy of Verify App?
You can check refund policy for Verify App by clicking here
What is the Privacy Policy of Verify App?
You can check privacy policy for Verify App by clicking here
How to close my verify app account?
Steps To Close Verify App Account (latest method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Account Settings From Profile Page.
Step 4: Select Delete Account.
Steps To Close Verify App Account (old method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Contact Us From Profile Page.
Step 4: Select Contact Verify Support Button From Contact Us Page.
Step 5: Mention I want to close my Verify Account as your query and submit question.
For More Info: Click here
What are the terms and conditions for using verify app?
You can check terms and conditions for Verify App by clicking here.
What is the refund policy of Verify App?
You can check refund policy for Verify App by clicking here
What is the Privacy Policy of Verify App?
You can check privacy policy for Verify App by clicking here
How to close my verify app account?
Steps To Close Verify App Account (latest method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Account Settings From Profile Page.
Step 4: Select Delete Account.
Steps To Close Verify App Account (old method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Contact Us From Profile Page.
Step 4: Select Contact Verify Support Button From Contact Us Page.
Step 5: Mention I want to close my Verify Account as your query and submit question.
For More Info: Click here
What are the terms and conditions for using verify app?
You can check terms and conditions for Verify App by clicking here.
What is the refund policy of Verify App?
You can check refund policy for Verify App by clicking here
What is the Privacy Policy of Verify App?
You can check privacy policy for Verify App by clicking here
How to close my verify app account?
Steps To Close Verify App Account (latest method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Account Settings From Profile Page.
Step 4: Select Delete Account.
Steps To Close Verify App Account (old method):
Step 1 : Login To Verify App with the phone number for which you want to delete account.
Step 2: Go To Profile Section From the Header Top Right.
Step 3: Select Contact Us From Profile Page.
Step 4: Select Contact Verify Support Button From Contact Us Page.
Step 5: Mention I want to close my Verify Account as your query and submit question.
For More Info: Click here
Warranties FAQs
Warranties related questions our customers ask the most
How to contact a brand for warranty claims?
This is a very comfortable process; simply go to the warranty section, click on the product you want to discuss with the brand, & choose the communication option as per you convenience.
Is the Verify App responsible for warranty claims?
Verify app is only a communication channel between you and the brand. We help you connect to the brand quickly.
What are the different warranty types which you can track in Verify App?
1. vCode based Warranty
In this method, you have to look for Verify QR on the product, scan it & activate the warranty. The QR will solve the purpose of product authentication, warranty activation & a reward ( if available with that particular product from brand side).
2. Without QR.
In this method, you have to go to the warranty tab and search for the brand name in our app, click on the brand name and then click
3. Self Tracking -
Self tracking warranty section is for you to manage the warranties in the Verify app, For brands which are not partnered with Verify we have made this feature for our users so that you don't have to check paperwork everytime you want to check the warranty status of your products.
How to activate my warranty?
There are 2 ways to activate product warranties.
1. Go to the warranty tab, there you will see a blue bubble of warranty registration, click on the bubble and follow the instructions & brand will be notified about your warranty registration.
2. Another way to to register the warranty is when you scan the product to check its authenticity & then then there is a pop up which asks you to register the warranty.
In both the cases, simply enter your purchase date & upload the product invoice, the warranty will get registered.
How to contact a brand for warranty claims?
This is a very comfortable process; simply go to the warranty section, click on the product you want to discuss with the brand, & choose the communication option as per you convenience.
Is the Verify App responsible for warranty claims?
Verify app is only a communication channel between you and the brand. We help you connect to the brand quickly.
What are the different warranty types which you can track in Verify App?
1. vCode based Warranty
In this method, you have to look for Verify QR on the product, scan it & activate the warranty. The QR will solve the purpose of product authentication, warranty activation & a reward ( if available with that particular product from brand side).
2. Without QR.
In this method, you have to go to the warranty tab and search for the brand name in our app, click on the brand name and then click
3. Self Tracking -
Self tracking warranty section is for you to manage the warranties in the Verify app, For brands which are not partnered with Verify we have made this feature for our users so that you don't have to check paperwork everytime you want to check the warranty status of your products.
How to activate my warranty?
There are 2 ways to activate product warranties.
1. Go to the warranty tab, there you will see a blue bubble of warranty registration, click on the bubble and follow the instructions & brand will be notified about your warranty registration.
2. Another way to to register the warranty is when you scan the product to check its authenticity & then then there is a pop up which asks you to register the warranty.
In both the cases, simply enter your purchase date & upload the product invoice, the warranty will get registered.
How to contact a brand for warranty claims?
This is a very comfortable process; simply go to the warranty section, click on the product you want to discuss with the brand, & choose the communication option as per you convenience.
Is the Verify App responsible for warranty claims?
Verify app is only a communication channel between you and the brand. We help you connect to the brand quickly.
What are the different warranty types which you can track in Verify App?
1. vCode based Warranty
In this method, you have to look for Verify QR on the product, scan it & activate the warranty. The QR will solve the purpose of product authentication, warranty activation & a reward ( if available with that particular product from brand side).
2. Without QR.
In this method, you have to go to the warranty tab and search for the brand name in our app, click on the brand name and then click
3. Self Tracking -
Self tracking warranty section is for you to manage the warranties in the Verify app, For brands which are not partnered with Verify we have made this feature for our users so that you don't have to check paperwork everytime you want to check the warranty status of your products.
How to activate my warranty?
There are 2 ways to activate product warranties.
1. Go to the warranty tab, there you will see a blue bubble of warranty registration, click on the bubble and follow the instructions & brand will be notified about your warranty registration.
2. Another way to to register the warranty is when you scan the product to check its authenticity & then then there is a pop up which asks you to register the warranty.
In both the cases, simply enter your purchase date & upload the product invoice, the warranty will get registered.
vCash FAQs
vCash-related questions our customers ask the most
Does my vCash balance expire?
Yes vCash expires after 3 years from the date of credit.
Do i need any promo code to earn any cashback on online or offline purchase?
Promo codes are not required to earn cashback. Simply connect your bank account & pay on partnering merchants & you will get the cashbacks.
What is the minimum balance before I take my vCash amount to my Bank Account?
There is no limit to cash out vCash balance to the bank as of now, you can initiate a free transfer request to your bank account by entering your UPI ID or your bank account details.
When will my earned cash back show up on my account?
It takes 24-72 hours to reflect the amount in your bank account, depending upon the working days of banks.
What are the different ways to earn Cashbacks?
1. By shopping on vCash partnering merchants offline as well as online.
2. By referring the application to your friends using your referral link, you & your friend both get rewarded after he completes the first transaction on vCash partnering merchant.
3. Maybe By scanning the products to check authenticity with a Verify logo.
4. By completing milestone Targets in the app.
5. By Participating in our in app, online, offline & social media campaigns.
6.Maybe on transacting for bill payments & while purchasing gift cards.
How to transfer my vCash amount into the bank account?
It's a very simple process.
Simply click on the balance amount on the top, then you will reach the vCash transaction screen, click on the Rupee Icon on top and you will see transfer methods.
There are 2 ways you can take your vCash to your bank account.
1. Enter your UPI ID and then enter the amount you want to transfer to your account.
2. Enter your bank details & then enter the amount you want to transfer to your account.
Within 24-48 hours, the amount will be credited to your account.
Can i transfer my vCash balance to a different vCash member?
No. At this time, your balance cannot be pooled or combined with another account.
What happens to my cashback when i delete my Verify App?
Your cashback stays in your vCash wallet.
When do I earn vCash on transactions?
You have to first connect your bank a/c to the app & vCash works only with partnering merchants visible in the app & on our website.
The opportunities are endless… Stay updated via notifications & email communication.
Will i still get cashbacks if i remove my bank account from Verify?
You will not be eligible to earn further cashbacks on partnering merchants.
Does my vCash balance expire?
Yes vCash expires after 3 years from the date of credit.
Do i need any promo code to earn any cashback on online or offline purchase?
Promo codes are not required to earn cashback. Simply connect your bank account & pay on partnering merchants & you will get the cashbacks.
What is the minimum balance before I take my vCash amount to my Bank Account?
There is no limit to cash out vCash balance to the bank as of now, you can initiate a free transfer request to your bank account by entering your UPI ID or your bank account details.
When will my earned cash back show up on my account?
It takes 24-72 hours to reflect the amount in your bank account, depending upon the working days of banks.
What are the different ways to earn Cashbacks?
1. By shopping on vCash partnering merchants offline as well as online.
2. By referring the application to your friends using your referral link, you & your friend both get rewarded after he completes the first transaction on vCash partnering merchant.
3. Maybe By scanning the products to check authenticity with a Verify logo.
4. By completing milestone Targets in the app.
5. By Participating in our in app, online, offline & social media campaigns.
6.Maybe on transacting for bill payments & while purchasing gift cards.
How to transfer my vCash amount into the bank account?
It's a very simple process.
Simply click on the balance amount on the top, then you will reach the vCash transaction screen, click on the Rupee Icon on top and you will see transfer methods.
There are 2 ways you can take your vCash to your bank account.
1. Enter your UPI ID and then enter the amount you want to transfer to your account.
2. Enter your bank details & then enter the amount you want to transfer to your account.
Within 24-48 hours, the amount will be credited to your account.
Can i transfer my vCash balance to a different vCash member?
No. At this time, your balance cannot be pooled or combined with another account.
What happens to my cashback when i delete my Verify App?
Your cashback stays in your vCash wallet.
When do I earn vCash on transactions?
You have to first connect your bank a/c to the app & vCash works only with partnering merchants visible in the app & on our website.
The opportunities are endless… Stay updated via notifications & email communication.
Will i still get cashbacks if i remove my bank account from Verify?
You will not be eligible to earn further cashbacks on partnering merchants.
Does my vCash balance expire?
Yes vCash expires after 3 years from the date of credit.
Do i need any promo code to earn any cashback on online or offline purchase?
Promo codes are not required to earn cashback. Simply connect your bank account & pay on partnering merchants & you will get the cashbacks.
What is the minimum balance before I take my vCash amount to my Bank Account?
There is no limit to cash out vCash balance to the bank as of now, you can initiate a free transfer request to your bank account by entering your UPI ID or your bank account details.
When will my earned cash back show up on my account?
It takes 24-72 hours to reflect the amount in your bank account, depending upon the working days of banks.
What are the different ways to earn Cashbacks?
1. By shopping on vCash partnering merchants offline as well as online.
2. By referring the application to your friends using your referral link, you & your friend both get rewarded after he completes the first transaction on vCash partnering merchant.
3. Maybe By scanning the products to check authenticity with a Verify logo.
4. By completing milestone Targets in the app.
5. By Participating in our in app, online, offline & social media campaigns.
6.Maybe on transacting for bill payments & while purchasing gift cards.
How to transfer my vCash amount into the bank account?
It's a very simple process.
Simply click on the balance amount on the top, then you will reach the vCash transaction screen, click on the Rupee Icon on top and you will see transfer methods.
There are 2 ways you can take your vCash to your bank account.
1. Enter your UPI ID and then enter the amount you want to transfer to your account.
2. Enter your bank details & then enter the amount you want to transfer to your account.
Within 24-48 hours, the amount will be credited to your account.
Can i transfer my vCash balance to a different vCash member?
No. At this time, your balance cannot be pooled or combined with another account.
What happens to my cashback when i delete my Verify App?
Your cashback stays in your vCash wallet.
When do I earn vCash on transactions?
You have to first connect your bank a/c to the app & vCash works only with partnering merchants visible in the app & on our website.
The opportunities are endless… Stay updated via notifications & email communication.
Will i still get cashbacks if i remove my bank account from Verify?
You will not be eligible to earn further cashbacks on partnering merchants.